Improving SensAct’s Usability and Potential to Support Augmentative and Alternative Communication (AAC) Using Human-Centred Design Methods
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Individuals living with speech impairments may require an augmentative and alternative communication (AAC) device to be able to speak or interact with other people. The implementation of an AAC device is fundamental to facilitate effective communication, expand social interaction, and to be part of the community. A team of developers at Bruyère - Saint-Vincent Hospital has been developing an AAC device called SensAct to fulfill those needs. Despite extensive advancements, stakeholders at the hospital feel the technology has usability issues preventing it from being implemented and used by a wider audience. This study aims to investigate factors influencing SensAct's usability, specifically, focusing on SensAct's user interface and usability issues that arise when configuring the system for healthcare clients. Using qualitative methods from human-centred design, this study identified systemic factors that influence AAC/SensAct implementation, and three key usability issues: time constraints, the use of complex technical terms, and sophisticated user interface.
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Copyright © 2019 the author(s). Theses may be used for non-commercial research, educational, or related academic purposes only. Such uses include personal study, research, scholarship, and teaching. Theses may only be shared by linking to Carleton University Institutional Repository and no part may be used without proper attribution to the author. No part may be used for commercial purposes directly or indirectly via a for-profit platform; no adaptation or derivative works are permitted without consent from the copyright owner.
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tristary-improvingsensactsusabilityandpotentialtosupport_r.pdf | 2023-05-05 | Public | Download |