Wayfinding Experience of Persons with Autism Spectrum Disorder within a Museum Context

This study investigates whether the wayfinding available within a museum setting accommodates the needs of persons with Autism Spectrum Disorder. To obtain insight on the personal experience of people with autism, three qualitative methods were used: an anonymous survey to gather basic insight about museum visit experience showing that most respondents visit museums and the majority do not use assistive devices during their visits; an observational study revealed how participants navigated this environment and that visual memory played a role when traveling through the museum; and a workshop revealed environmental preferences and aversions highlighting the differences between individuals, and how an understanding of diversity is an important consideration in design. The findings of this case study attest that it is challenging to design a space to support a diversity of needs, but that improving our knowledge of diversity and commonalities can better support the movement and aspiration toward universal design.