Retail Customer and Market Proclivity Assessment using Historical data and Social Media Analytics

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  • Our research focuses on gaining insights into the retail market by introducing an integrated proclivity assessment model to examine the consumer-market relationships. First, we perform a qualitative study to investigate the potential sales of the grocery market by utilizing the consumer's transactional history data released by Instacart. Second, we proficiently interpret the user propensity towards grocery products by scrutinizing consumer tweets based on the user location. Finally, we propose an extended framework to detect the category of purchase intentions reflected by the consumers in their online reviews. Amalgamating the three distinct models, we present a web application as the use case that allows retailers to mine consumer behavior and market tendencies. The integrated approach can assist retailers to foresee the demand and adjust the supply chain of their business which further can help in generating better schemes and effective promotional campaigns to maximize the revenues.

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  • Copyright © 2020 the author(s). Theses may be used for non-commercial research, educational, or related academic purposes only. Such uses include personal study, research, scholarship, and teaching. Theses may only be shared by linking to Carleton University Institutional Repository and no part may be used without proper attribution to the author. No part may be used for commercial purposes directly or indirectly via a for-profit platform; no adaptation or derivative works are permitted without consent from the copyright owner.

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  • 2020

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