This study involved exploring how and why the design thinking approach is used in innovation centres and hubs by incorporating the expert interview method, which addressed the perspective of senior experts on the research question. A thematic analysis with deductive and inductive approaches was completed to examine the data. The results of this thesis provide beneficial insights to better understand the systematic approach of innovation centres and hubs. These organizations can benefit from a comprehensive understanding of the work processes of the innovation ecosystem across Canada. This thesis helps the design community better comprehend the impact of the design thinking in the absence of designers. The researcher has presented a comprehensive conclusion of the research project and explained the study's key takeaways, considering the limitations and possible opportunities and provided recommendations for future research that can particularly help researchers in the same area to determine future topics.